Returns & Refund Policy

At Nexova, we want you to feel confident with every purchase. That’s why we offer a simple and transparent return process.

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🧾 Return Eligibility

To qualify for a return or refund:

• You must record a full unboxing video clearly showing:

• The outer packaging

• Unsealing/opening the parcel

• The product in use

• Any defect, damage, or issue (if applicable)

This video is required to process any return requests.

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📦 Conditions for Return

We accept returns if:

• The product arrives damaged, defective, or not as described

• The issue is reported within 7 days of delivery

• The product is unused and in original packaging

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🚫 Items Not Eligible for Return

• Products without an unboxing video

• Items damaged due to misuse or mishandling

• Products reported after 7 days from delivery

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💸 Refund Process

Once your return is approved:

• You’ll receive a full refund or a replacement product

• Refunds will be processed within 5–7 business days

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📬 How to Request a Return

Email us at nexovahelpdesk@gmail.com with:

• Your order number

• The unboxing video

• A description of the issue

We respond within 24 hours.

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🛡 Nexova is committed to delivering quality tech with confidence and clarity.